Terms of Service

1 Acceptance of Terms

By messaging Retail Pilot on WhatsApp or using any of our services, you agree to these Terms. If you don’t agree, please don’t use the service.

2 Description of Service

Retail Pilot is a WhatsApp-based AI assistant providing small Indian shop owners with daily product recommendations, pricing alerts, stock management and festival planning. All interactions happen through WhatsApp — no separate app or account required.

3 Eligibility

• You must be 18 years or older.
• You must operate a legitimate business in India.
• You must have a valid Indian WhatsApp number.
• You must provide accurate shop information during onboarding.

4 Subscription & Payment

• Billed monthly on a recurring basis.
• Payment via UPI, bank transfer or methods communicated at billing.
• One subscription covers one shop and one WhatsApp number.
• 30 days’ notice before any price change.

5 Free Trial

• 14-day free trial with full access to all features.
• No payment information required to start.
• One free trial per WhatsApp number.
• Subscription required after the trial to continue.

6 Cancellation & Refunds

• Cancel anytime by messaging CANCEL to +91 78922 73227.
• Refund for the current month if cancelled within 3 days of billing and service unused that period.
• Your data is retained for 30 days after cancellation before deletion.

7 Acceptable Use

You must not: use the service for illegal or fraudulent activity; reverse-engineer our algorithms; share account access; provide deliberately false data; use automated bots; or violate WhatsApp’s Terms of Service.

8 Intellectual Property

Retail Pilot owns all rights to our brand, algorithms, software and design. You own all shop and product data you provide. You grant us a limited licence to process your data to deliver the service.

9 Disclaimer of Warranties

Retail Pilot is provided “as is” without warranties of any kind. We do not guarantee uninterrupted uptime, accuracy of all recommendations or specific profit outcomes.

10 Limitation of Liability

To the maximum extent permitted by Indian law, our total liability for any claim shall not exceed the amount you paid us in the 3 months prior to the claim.

11 Termination

You may cancel anytime. We may suspend access for Terms violations, non-payment or harmful use, with notice except for serious violations.

12 WhatsApp Platform Rules

Your use is also subject to Meta’s WhatsApp Terms. Message delivery is not guaranteed due to platform, connectivity or device factors outside our control.

13 Governing Law

These Terms are governed by Indian law. Disputes shall be resolved in courts of Bengaluru, Karnataka. We encourage resolving issues informally via WhatsApp first.

14 Changes to Terms

We will notify active users via WhatsApp at least 14 days before significant changes. Current Terms always at retailpilot.in/terms.html.

15 Contact Us

Questions about these Terms?